Artificial Intelligence is a man-made form of intelligence that is demonstrated by machines. Machines equipped with Artificial intelligence can perform tasks like answering questions, playing games, etc.AI is extensively used in health, banking, transport, food, farming, Public administration, and service.
One of the leading and well-known companies in AI is Clinc. It is an intelligent technology that reads and understands the complex conversations of the customers. It is one of the biggest platforms of customer interaction in the banking field.
Customers can enquire and acquire information regarding their banking doubts such as active new cards, checking current balance, transfer funds, report on credit/debit cards getting stolen or lost, etc. The conversation is simple and easy to understand by humans and can be accessed at any time irrespective of the place you are at. These models are quick and free of human error. That is why it is very popular and liked by all.
Meet the genie!
Finie is a voice-operated virtual assistant. It is the one who carries out the conversations regarding banking. It also suggests custom ways to save money based on the customer’s banking history. It can understand over 80 languages. Finie was constructed from the scratch, which means there were 5 engines built first to create it. It is the only virtual assistant to have deployed more than 35 million customers in the world.
It is the superior most platform for conversational artificial intelligence. The working of the solution can be easily understood by any member of the team be it technical or non-technical background. The team members of the client company are given detailed training on how to maintain and regulate the solutions. They also assist them by giving professional bits of advice and assistance when needed.
Benefits of Virtual assistant
- Enhances CSAT- AI responds to its customers in no time. These responses are automated, which increases the speed. The more you make your customers feel wanted, the less are the chances of them getting unsatisfied.
- Cost-effective- Investing in AI is a lifetime investment. It reduces the cost of manpower required for the customer support team since it handles them single-handedly.
- Personal touch- The virtual assistant being a man-made solution manages to give customers a personal touch by mentioning their name while chatting. This makes the customers feel valued and increases the chances of them becoming loyal to the solution/ company.